Terms and conditions

CONFIRMATION OF RESERVATION

Confirmation of the reservation is sent to the guest in writing, e-mail, fax, or mail (as agreed), and includes confirmation of the reservation and contracted services if the service is guaranteed by advance payment or authorized credit card.

The written confirmation of the reservation must contain the name and surname of the guest, information on the type and type of accommodation, the date of stay, and the conditions of cancellation.

The exception is a telephone reservation without a written confirmation which can be accepted as a late reservation made by telephone up to 24 hours before the date of arrival. For late bookings, the property reserves the right to request a credit card guarantee as well as authorization, and is valid without written confirmation of the booking.

GUARANTEE POLICY

At the moment of reservation, a credit card guarantee or an advance payment in the amount of the first night per reserved unit is required to book a service.

A valid credit card is only required as a guarantee and will not be charged at the time of booking, unless otherwise stated in the offer. The accommodation facility reserves the right to authorize the guest's credit card in the amount of the first night per accommodation unit, and in case of denied credit card authorization by the bank, the accommodation facility reserves the right to refuse the guest's reservation.

The reservation is valid after the confirmed authorization of the credit card for the guarantee, the payment of the advance for the guarantee, the payment of the full amount of the cost of the reserved services, or the confirmation of the credit card payment in full or in part the amount of the reserved services.

PRICES OF THE SERVICE

The valid price of the service shall be specifically described in the proposal received by the Online booking system or by the reservation center. Contracted services cannot be combined with other promotional offers or packages. In case of any changes or variations in booked services, the Official rates will be charged. For services that have not been used, no refunds are possible. Extra services not included in the price are to be paid individually by the guest and ordered on request now of registration or paid for on the spot as agreed. The prices in Euro are for informational purposes. We reserve the right to reject, cancel, or modify reservations where it appears that the reservation contains or has resulted from a mistake or error.

PRICE CHANGING

Accommodation property holds the right to change the price if exchange rate fluctuations force an increase of the price as agreed now of issuing the prices (over 0,5 %) or changes of the partner fees. Notifications on price changes are to be made in person or in writing way. A guest may cancel the reservation without covering expenses of cancellation if an increase of the agreed-upon price amounts to 10 %, no later than 48 hours upon receipt of the written notice. In case the cancellation has not been made in person or in writing by the guest within the said period a guest is considered to have agreed upon the price change. Prices shown are the result of an agreement between the accommodation property and its partners and may differ from the prices shown on the spot of the visited destination.

CHECK-IN / CHECK-OUT

Rooms & Apartments are available from 14.00 on arrival day. Room must be vacated no later than 10.00 on departure day.

TRAVEL DOCUMENTS 

It is the guest's sole and exclusive responsibility to have all the required travel documents. In case a guest fails to produce a valid document and if accommodation property suffered damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents, once the travel is in progress, all costs arising for issuing the document shall be borne by a guest. Accommodation property assumes no responsibility if any customs or police officers or any other country authorities deny a guest entry into their country.

Guests are also obligated to comply with foreign exchange and customs regulations, as well as laws and other regulations of the Republic of Croatia.

CATEGORIZATION AND DESCRIPTION OF ACCOMMODATION

Offered accommodation shall be described in compliance with an official categorization effective in the Republic of Croatia now of issuing the proposal, according to information received by FSP Istria d.o.o. and its partners. Accommodation property shall not be liable for any information received in person or written form by a third party other than services stated in the proposal. Accommodation Property shall not be liable for any errors and omissions in the information provided by its business partners.

 CLAIMS

It is in the guests' interest to claim the spot immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period accommodation property is not obliged to consider it. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot, and respecting the deadline for putting in the claim. The accommodation property has to lodge a written decision against the claim. Accommodation property shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within the said period, a guest shall also renounce the right to submit charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Accommodation property shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Pula for final settlement. Applicable law shall be Croatian law.

A platform for online dispute resolution (ORS).

 OBLIGATIONS OF ACCOMMODATION PROPERTY

Accommodation property shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of a successful manager as well as for the protection of the guests' rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give an explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Accommodation property shall be carried out as described except in case of force majeure, bad weather, or changed circumstances. If possible, in such cases an alternative service will be provided. Accommodation property is not obliged to offer the services that are not specifically described in these Conditions.

 GUESTS OBLIGATIONS

Guest is obliged to fulfill the conditions personally in compliance with regulations of the Republic of Croatia, as well as to obey House Rules in the FSP Istria d.o.o. or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with the regulations and General Conditions described above. Any costs arising from the damage caused by a guest shall be borne by a guest at the FSP Istria d.o.o. reception or any other place defined by the individual or legal person to whom the damage was caused.

 FINAL PROVISIONS

These General conditions are subject to an Agreement between a guest and accommodation property. Unless otherwise stated in the proposal no alterations of any term of these General Conditions are allowed. By confirming the reservation in writing or in person, the guest commits that he/she fully understands and accepts the General Conditions of reservations described on this page.