Privacy policy

1. Introductory provisions

With this policy or statement of privacy, we want to explain the processing of personal data that we are collecting from you or about you on this site, and through written or verbal communication with you or when you visit our accommodation.

Every customer is valued; therefore we have the highest priority to offer superior service. FSP Istria d.o.o. respects your privacy and takes all steps to protect your personal information. All visitors to our website and in general all our guests, including you, deserve our maximum discretion and responsibility in the process of managing their data. The collection and storage of personal information shall be carried out following the General Data Protection Regulation (GDPR).

Personal Data that we are collecting:

In each interaction or contact with the guest and in every aspect of our business, we can collect personal information. You can give us your personal information in the following ways:

-Asking for information about reservation of services, stay or visit our facilities;

-By sending inquiries via e-mail;

- In the process of making reservations, completing surveys, and participating in a prize game or promotion;

-Communicate with us by phone, email, social networks, fax and other channels;

-By completing the survey after your stay, by providing feedback or reviews about your stay or use of our services and products;

-By organizing events with us - we collect meeting and event details, event dates, and guest numbers, and for business meetings and events we collect information about your organization

Personal data can be collected by an internal network of surveillance cameras and other security measures in our facilities which can take pictures or record images of guests and visitors and help us to protect our staff, guests, and property.

As we work closely with third parties (including, for example, travel agents and booking providers, business partners, co-operators in technical services, payment, and delivery services, advertising networks, analytics providers, and information retrieval providers), information about you can also be received from them.

If you access and use our site (which includes preview, upload, store in cache, or save this page or any service, function, material, or content on it), this means that you have read and accepted all terms of use.

2. Data covered by a Privacy Policy

The information we collect about you and that are protected:

- name and surname

- address

-contact information: email address, phone/cell phone number

- details of your credit card you have provided to the FSP Istria d.o.o. during the booking process

- other information that you are telling us and want to keep secret.

Please be aware that in certain cases we may collect or have sensitive personal information available such as your nationality (listed on a passport or ID card); membership in a political, professional, or trade association (information is associated with a group reservation or event you are associated with during your stay in our properties, and medical information (information related to your preferences, special requirements or needs).

Your personal information can be shared as much as needed to comply with our legal obligations, laws, and regulations that apply to us. We may share your personal information with other parties if we have your consent, or without your consent, if necessary to carry out our obligations to you.

You can at any time cancel the protection of this information, by expressing a statement. Also, you can opt out of our mailing list at any time, so your information will not be used by us for promotion. In that case, we can only use them for their internal purposes, for example, for statistical data processing. Data will have been recorded in the system for the next 5 years or until your recall. We will take all reasonable steps to ensure the accuracy and completeness of any personal information you have registered with us.

FSP Istria d.o.o. is committed to protecting customers' data by collecting only the necessary and basic information about customers/users that is required to fulfill our obligations. We inform customers about how the collected data is used and regularly offer customers the choice regarding the use of their data, including the option to decide whether they want their name removed from lists used for marketing campaigns. All user data is strictly protected and is only accessible to employees who need the information to perform their duties. All employees of FSP Istria d.o.o.  and business partners are responsible for adhering to the principles of privacy protection.

 

3. Purpose of the obtained data

All information we request is used exclusively for the following purposes:

- providing the services you have been looking for (organization of events, seminars, celebrations and more)

- execution of obligations arising from various agreements between you and us, such as making reservations and booking (contractual obligation)

- entries to the e-visitor system upon your arrival at the property (statutory obligation);

- the most effective response to your inquiry;

- provide you with information before arrival, reservation confirmation, and electronic invoices;

- improving your stay in the property;

- managing our loyalty program;

- providing information on conferences and events;

- use your feedback to improve our services;

- our internal statistical data processing.

Responsible guarantee that the information provided will be used only for this purpose. By submitting your personal information through all forms of communication, you give your express consent FSP Istria d.o.o. can be contacted for these purposes. In case you do not want us to contact you, you are obliged to notify us in writing.

Regarding obligations to local authorities, we may also be obliged to submit your information to local authorities if it is provided by law.

4. Privacy policy content

We do not sell, rent, or make available your email address to any third party or legal entity or any other information about you without your consent because it is against our privacy policy. We ask for your permission if you want us to contact you regarding special offers and actions.

5. The duration of the privacy policy

Now you submit your information you permit us to contact you and you enter our mailing list. The moment you enter the mailing list is your explicit consent to the contact. The privacy of your data is permanent, and you can always opt out of our mailing list at any time.

6. A statement about credit card information

According to this statement, you accept that we as owners of this site are not responsible for any kind of interception of credit card information or any other illegal use of credit card information regarding the direct use of this site. We take all statutory measures to protect such data.

FSP Istria d.o.o. uses Monri WSPay for online payments.

Monri WSPay is a secure system for online payments, providing real-time payment processing with credit and debit cards, as well as other payment methods. Monri WSPay ensures secure data entry and transmission of card information for both the customer and the merchant, confirmed by its PCI DSS certification. Monri WSPay employs a 256-bit SSL certificate and TLS 1.2 cryptographic protocol to ensure the highest levels of data entry and transmission security.

7. Cookies and Internet Technologies

As is the case with many other sites, ours can use "cookies" and other technologies which makes it easier for us to deliver content to your interests to process reservations or requests, and/or analyze the characteristics of your visits.

You can at any time delete or disable cookies on your computer by updating your web browser settings.

8. Protecting the personal data of children

FSP Istria d.o.o. advises parents and guardians to teach children about responsible and safe handling of personal information on the Internet. We do not want to, and we do not intend to collect the personal information of persons younger than 18, and we will not use or disclose them to third parties, except in the case of promotional games on the Internet. Such contact information via the Internet is used without the consent of the parent only to respond directly to the child's request and will not be used for any other purpose.

9. Your consent

By filling out the forms on this page you guarantee that the information provided by you is accurate, that you are a business capable, that you are authorized to dispose of the provided information, and that you fully agree that we may use and collect your information following the law and the terms of our Privacy Policy.

10. The ability to change data

You can contact us at any time to review your personal information, as well as to update, correct, or delete your data. Until that moment we use your old data for these purposes. If you have any problems with your rights, please contact us directly by e-mail: fspistria@gmail.com or by calling +385 98 9263 330, or personally at the address: Ulica Centener 7, 52210 Rovinj, Croatia

10. Transparency

When we post changes to our privacy policy on our website, they are immediately applied.